Retail Customer Care Representative

Company: Astound Broadband Powered by Grande
Location: Round Rock
Posted on: August 7, 2022

Job Description:

Astound Broadband Powered by Grande is currently searching for a Retail Customer Service Representative in our Austin, Texas market. This individual provides positive, courteous and prompt customer service in handling customer requests and inquiries to include: order entry, service requests, billing inquiries, and troubleshooting as well as accurately following retail cash procedures. Customer interaction for this position is primarily face-to-face.In this role, the primary duties will include:

• Responsible for accurately computing and quoting adjustments, balances, and rates as well as discussing other inquiries and complaints about customers.
• Processes lock and dropbox payments including customer payments made through off-site payment locations.
• Removes CPE from CPE dropbox and return to inventory.
• Must be familiar with all of Grande s products and pricing information in order to recommend and sell services and equipment to customers.
• Processes and confirms addresses for billing and payment purposes.
• Works to meet service goals and deadlines designed to meet customer commitments promptly, accurately and pleasantly.
• Other duties as assigned.Our ideal candidate will possess:
  • High school diploma or GED
  • Must have three years related experience, at least one year of cash handling
  • Ability to use basic PC skills and standard office equipment
  • Ability to communicate verbally and comprehend through listening skills to resolve customer problems or complaints
  • Must be able to write legibly and perform the following mathematical calculations: addition, subtraction, multiplication and divisionSound like the opportunity you've been waiting for? If so, APPLY NOW FOR IMMEDIATE CONSIDERATION!Diverse Workforce / EEO:Astound Broadband is proud to be an Equal Opportunity Employer. We embrace, support, and thrive on each other s differences to maximize the experience of our teammates and our community. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law.EducationRequired
    • High School or betterEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information. 41 CFR 60-1.35(c) Associated topics: call center associate, customer care representative, customer service representative, phone, platform support, representante de servicio al cliente, representative, service agent, system support, technical support

Keywords: Astound Broadband Powered by Grande, Round Rock , Retail Customer Care Representative, Other , Round Rock, Texas