RoundRockRecruiter Since 2001
the smart solution for Round Rock jobs

Virtual Technician Home Services

Company: Sears Holdings Corporation
Location: Round Rock
Posted on: April 6, 2021

Job Description:

JOB SUMMARY: The Virtual Technician Home Services provides technical repair assistance to In Home Operations partners, technicians and customers through pre-service, on-site and/or post-service multi-channel engagements that will improve the business performance and enhance customer satisfaction JOB DUTIES/RESPONSIBILITIES: Provide technical repair assistance in the manner most appropriate to support In Home Operational success, including pre-service customer contact using video, part identification and pre-order, in-home technician on-site diagnostic support, customer part installation support, post-service analysis, escalation support and/or any other manner of support that will ensure a timely, cost effective repair resolution that meets or exceeds customer expectations Efficiently utilizes all available technology and communication resources (dual-monitor computer with soft phone, chat, email, video and/or other identified hardware or software), internal and/or OEM partner content/websites and team messaging solutions to identify product repair needs and provide/assist with execution of a solution that results in a first-time repair completion or service call avoidance Meets key performance metrics and goals as defined by the business, including but not limited to accurate and complete documentation, responsible financial decisions relating to parts needed for repairs, contributions to first time completion, reduction of recalls, handle time and productivity JOB DUTIES/RESPONSIBILITIES(contd.): Interact and communicate with business partners and customers in a consistent professional, courteous and tone appropriate manner that recognizes the potential significant variances in technical aptitude that can occur with new hires, non-technical groups and/or customer interactions and adjusts discussion methods/topics accordingly to accommodate those differences Actively contributes feedback for and/or participates in initiatives related to process improvements, development or implementation of new systems or procedures, new business opportunities and performance improvement strategies Readily adapt to changes in strategic direction for the department, In Home Operations and organization and support a fact based work environment by discussing questions and/or concerns with appropriate leadership and/or making leadership aware of any alternative communication that may influence the work environment in a negative manner Adheres to and ensures compliance with all applicable laws, regulations, company policies, company values and code of conduct Meets key performance metrics and productivity goals as defined by the business Performs other duties as assigned REQUIRED SKILLS: Technical residential appliance repair background and electrical knowledge, knowledge of various appliances (minimum of 5 years) Ability to read, analyze and utilize information in an efficient manner and to interpret all services within manufacturer specifications and In-Home Technician Operating Policies including the ability to read, understand, and navigate through information presented in diagram, blueprints, or other pictorial displays Must successfully pass and renew as necessary any State, OEM and/or Transformco Licensing Tests for all supported divisions which require licensing and/or certification (HVAC, Refrigeration, Microwaves, etc.) Effective problem solving and resolution skills when working with in-home partners and customers while exercising creativity and taking responsible risks when appropriate Ability to effectively communicate in spoken and written English well enough to be understood in-person and through voice, email, chat, video and/or any other expanded communication resources Ability to multitask and type at an effective pace, using computer systems to input, access, modify or output information for use in time sensitive technical repair support while simultaneously listening and using telephone and headset equipment Ability to effectively manage time in both traditional office and remote/work from home environments with minimal supervision Ability to work in a fast-paced environment and Ability to demonstrate self-control by maintaining composure and keeping emotions in check even in difficult situations Knowledge of the business and ability to understand goals and objectives of the organization, In Home business, department and individual contribution expectations and opportunities Ability to meet the physical requirements of frequent sitting and some standing and walking, with bending and reaching as necessary Ability to adapt and be an advocate for change All employees/associates may in the course of their duties come in contact with Credit / Debit Card Data. If this data is exposed as s part of their position in the site/center, the associate must protect that data as directed and required by the compliance team to ensure SHC s compliance to current Payment Card Industry (PCI) Data Security Standards (DSS) PREFERRED SKILLS: Efficient keyboard skills; 30+ WPM Experience working with CRM systems Experience with parts diagrams systems (LIS)

Keywords: Sears Holdings Corporation, Round Rock , Virtual Technician Home Services, Professions , Round Rock, Texas

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Professions Jobs

Workday System Analyst - Onsite Part-Time
Description: Our end client in the Austin, TX area is looking for an onsite Workday System Analyst for a 6 month PART TIME CONTRACT opportunity. Position is first shift 8-5 3 days/week. Position pays a MAX of 52/hr (more...)
Company: Yoh, A Day & Zimmermann Company
Location: Pflugerville
Posted on: 04/12/2021

Electrician - Traveler
Description: Pay rate - 28/hrPer Diem - 80/day 7 days a week Must have 4 years of commercial/industrial experienceMust be a skilled electrician, with the ability to run conduit, pull wire, terminate
Company: Cortech
Location: Pflugerville
Posted on: 04/12/2021

Hospice Care Consultant
Description: We're looking for a Hospice Care Consultant to join our team. You will report directly to the AVP of Business Development, you
Company: Kindred Hospice
Location: San Marcos
Posted on: 04/12/2021

Runner/Delivery Driver
Description: Job Description Are you looking for a flexible way to earn extra cash daily, make your own schedule, and provide a great experience to customers,
Company: Favor Delivery
Location: Pflugerville
Posted on: 04/12/2021

Supplement Your Warehouse Income - Grocery Shopper
Description: Shipt is a membership-based marketplace that helps people get the things they need, like fresh produce and household essentials, from stores they trust. Help people save time and have fun while you're (more...)
Company: Shipt
Location: San Marcos
Posted on: 04/12/2021

OTR Class A CDL Truck Drivers - $0.54 CPM
Description: Boosting Pay to 54 CPM and Guaranteed 1350 Per Week Minimum Weekly Guarantee of 1350 is not eligible for routes that are home every weekendYou'll Earn 65,000- 70,000 Plus Yearly Orientation held every (more...)
Company: K&B Transportation
Location: San Marcos
Posted on: 04/12/2021

Maintenance Technician - Oaks at Georgetown
Description: We appreciate our Maintenance Technicians--- they are great at what they do If you have a maintenance background and are looking for a place to call home, ConAm is the place for you. We are looking for (more...)
Company: Con Am
Location: Georgetown
Posted on: 04/12/2021

HIRING CDL-A Truck Drivers Now!
Description: Hiring CDL drivers in your area. Apply once and choose a trucking job that works for you. Get home when you want to, and get paid what you deserve br Available Trucking Jobs: br
Company: Live Trucking
Location: Georgetown
Posted on: 04/12/2021

Service Technician
Description: Join Our Team Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to (more...)
Company: Sunbelt Rentals, Inc.
Location: Pflugerville
Posted on: 04/12/2021

94P Multiple Launch Rocket System Repairer - Mechanic and Maintenance
Description: The Multiple Launch Rocket System MLRS is a combat-proven surface-to-surface launcher that can fire up to 12 rockets in fewer than 60 seconds. Since the MLRS is an automated system, it's up to the (more...)
Company: Army National Guard
Location: San Marcos
Posted on: 04/12/2021

Log In or Create An Account

Get the latest Texas jobs by following @recnetTX on Twitter!

Round Rock RSS job feeds