Service Technician (Equipment)
Company: Farmer Brothers Co.
Location: Round Rock
Posted on: August 6, 2022
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Job Description:
The Service Technician (Equipment) is responsible providing
service and installation of coffee brewing and beverage equipment
for a designated customer base. Responsible for parts inventory,
service call closure and specific documentation of work assignments
and time.Responsibilities Provide customer service installs, repair
and removal of specified coffee and beverage dispensing equipment
in designated regional geography. Perform scheduled and unscheduled
service activities including emergency service calls, preventative
maintenance, surveys and installations. Is required to participate
in "On Call" service including after hours and weekend schedule
rotation. Maintain spare parts and equipment levels and reorders
within replenishment guidelines. Responsible for all documentation
and activity verification required by the company including call
closure process, thorough and accurate work performed details,
completeness of invoice and signature of all required documents
from the customer. Participate in the planning, scheduling, and
execution of equipment installations. Provide prompt and clear
communication. Provide customer feedback/requests to management or
inter-departments. The ability to follow outlined service level
agreements for customer programs The ability to manage and
prioritize task to meet expectations May perform other duties as
assigned. Education and ExperienceEducation & Experience High
school diploma or GED equivalent Mechanical and technical
experience preferred. Foodservice experience preferred. Electrical,
plumbing, HVAC, Digital Multi-Meter experience preferred. Valid
driver's license Ability to problem solve equipment issues Personal
& Professional Skill Sets Ability to problem solve equipment issues
Ability to lift up to 60lbs. frequently Good oral and written
communication skills Good customer service skills Able to be fully
supportive and stand behind business goals. Readily identifies
issues, problems or opportunities. Able to apply knowledge or
skills by putting new knowledge/skill to practical use on the job.
Is aware of impact self has on others. Use active listening and
communicates effectively with customers or management. Ability to
identify new opportunities and proactively work to grow the
business. Able to build rapport and cooperative relationships with
customers Use sound business judgement. Decision Making skills.
Able to work independently with little supervision. Collaboration
Equal Opportunity Employer/Veterans/Disabled
Keywords: Farmer Brothers Co., Round Rock , Service Technician (Equipment), Professions , Round Rock, Texas
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