Front Desk Agent

Company: Quality Inn
Location: Round Rock
Posted on: April 8, 2021

Job Description:

We are hiring full-time Front Desk Agents!

Checking people in and out. It's a no-brainer, right? Often with the first encounter, your interaction with a guest can not only set the tone for the entire guest experience but potentially impact the entire brand. Do you want to be a part of something bigger?

Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guests' requests with prompt courtesy. As a Front Desk Agent at the Quality Inn & Suites- Round Rock, you'll have many opportunities to brighten someone's day!

Responsibilities:

Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs including questions about available rooms, amenities, room rates, special requests, and rewards programs
Work with the housekeeping staff to ensure rooms are ready for new guests
Field customer complaints when necessary
Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers


Qualifications:

Exhibits working knowledge of Microsoft office and reservation management systems
At least one year of hospitality industry experience or similar preferred
Has experience answering telephone calls and troubleshooting stressful situations
High school diploma, G.E.D. or equivalent
Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills


About Company:
Get more value for your hard-earned money at the Quality Inn & Suites-- - Round Rock, Texas located a short drive away from Austin, TX. This hotel has an excellent work environment created by our amazing and friendly team members. We have an excellent bonus program that rewards our employees that excel in their duties. The management team invests in all of our employees and we provide lots of room for growth and personal development. If you are looking for a family-like environment with a great culture - look no further! You'll not only join one of the fastest-growing hotel brands in its market place, but also a multi-skilled team where everyone can be themselves and at the same time constantly find smart ways to make work fun.

Keywords: Quality Inn, Round Rock , Front Desk Agent, Sales , Round Rock, Texas