Night Guest Services Representative
Company: WoodSpring Suites Austin Round Rock
Location: Round Rock
Posted on: November 22, 2021
Nationwide Hotel Management Company, LLC. (NHMC) is a
full-service hotel management company specializing in the economy
and select service segments of the hospitality industry, with
services focused on the extended stay segment. NHMC has been
recognized as one of the 30 Top Hotel Companies by Hotel Management
magazine. With over 120 hotels under management throughout the
United States, NHMC is one of the country's largest hotel
management companies, and largest within the Choice Hotels family
of brands. Founded in 2003 and reorganized in 2018 NHMC is based in
Wichita, Kansas. With "People First" as it's guiding principle, the
company has over 1,150 associates and growing. Please visit
www.nationwidehmc.com to learn more about our organization and to
view additional career opportunities. This position is located at a
WoodSpring Suites Hotel.
Part-time employees are eligible for both Traditional and Roth 401K
with up to a 4% company match!
$350 Bonus Details:
-$150 hiring bonus after 90 days of employment
-$200 additional hiring bonus after 180 days of employment
This position is an on-site position. An on-site employee is
defined as an employee who is offered a room as part of their
employment and who is regularly on the overnight on-call schedule.
Night GSR employees are not required to live on-site, it is
optional. On-site employees are regularly on-call to respond to
after-hours check-ins, guest lockouts, cleaning needs, or
emergencies at the hotel. During the hours that an employee is
on-call, they are not required to be at the property but must
respond to all on-call needs within 30 minutes.
Ensure that guests receive outstanding customer service according
to company and brand standards. Greets guests, assists them with
check-ins and check-outs, registers and assigns rooms, issues room
keys/cards, transmits and receives messages, keeps records of
occupied rooms and guest accounts, makes and confirms reservations,
presents statement to and collects payments from guests as well as
ensuring that guest payments are collected and processed in a
reliable and timely manner.
Ensures that all service provided are consistently prompt and
courteous and meet high standards of quality to ensure guest
satisfaction and repeat business. Inspects guest rooms and public
spaces to ensure compliance and to confirm rooms and property are
guest ready. Responds to all emergency situations (police, fire,
emergency responder, weather, building - electrical outage, water
line breaks, etc.) in a timely manner.
Cleans the lobby and public restroom; washes and folds laundry; and
assists other staff in preparing check outs to be guest ready.
Responds to after hour on-call needs during overnight hours that
the hotel lobby is closed including guest lockouts, guest relation
issues, emergency situations, and late check-ins.
Position Type and Expected Hours of Work
This is a part-time position with rotating weekday and weekend
shifts. It is a requirement of this position to take overnight
Required Education and Experience
--- High school diploma or equivalent.
--- Prior guest service experience preferred.
--- Must have computer skills including the ability to access and
accurately input information into a computer system including
Microsoft Office Suite and the Hotel PMS system.
--- Excellent oral and written communication skills.
--- Friendly, cooperative manner and patience in dealing with
customers and staff.
--- Must maintain a professional appearance and demeanor.
--- Self-starter with the ability to prioritize and handle multiple
projects and meet deadlines under pressure.
--- Strong organizational time management skills and
Keywords: WoodSpring Suites Austin Round Rock, Round Rock , Night Guest Services Representative, Sales , Round Rock, Texas
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