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CSR/CUSTOMER SERVICE REPRESENTATIVE

Company: AlphaGraphics
Location: Round Rock
Posted on: January 10, 2022

Job Description:

AlphaGraphics of Round Rock just celebrated our one-year anniversary, and we want to see if you have what it takes to be part of the family.

ALPHAGRAPHICS ROUND ROCK

AlphaGraphics of Round Rock is independently owned and operated company that specializes in commercial marketing, design, signage, and visual print communication, and technology solutions. We pride ourselves on our guiding principles:

  • Our dedication to quality is evident in all we
  • We build the solutions so our clients can conquer their objectives
  • Providing value is more important than closing a sale
  • We supply the fuel for you to step-up your communication game
  • With us, you always get more than you expected

    THIS POSITION

    This position will focus on providing customer service and project management for various types of client orders

    If you can communicate well with customers in a pleasing manner and with enthusiasm, thrive in a fast-paced environment where each day brings new challenges, AlphaGraphics of Round Rock could be the fit for you. The CSR is the front line of communication for the Business Center and must build rapport with walk-in, phone, and Internet referred customers; therefore, he or she should have a professional appearance and genuine concern for customers.

    While this role is not specifically a design or production role, you will need to be able to conceptualize and communicate optimal design options as well as operate some production equipment at times. Experience with design and/or production at a print or sign shop is preferred.

    Required Skills:
    • Strong communication skills are a must (both verbal and written)
    • Ability to accurately utilize basic business math equations
    • Pays close attention to details and accurately follows processes and procedures
    • Basic computer skills, with aptitude to quickly learn and utilize new software
    • Ability to "multi-task" in fast-paced work environment
    • Ability to make decisions through problem solving

      In this role you will---
      • Properly greet clients in person, over the phone, via email, messaging, etc.
      • Understand AlphaGraphics' products, services, processes, capabilities, and pricing
      • Answers client questions and concerns and engages other team members when appropriate
      • Document conversations and take complete messages for team members
      • Accurately identify and document client needs
      • Provide clients with options, value-added services, quotes, and turnaround times
      • Create estimates, enter orders, complete transactions, and process payments
      • Follow-up on estimates and close sales by asking for the order
      • Notify customers when their order is complete
      • Maintain lobby and bindery area cleanliness, preparedness, and filing system
      • Assist in updating our database by contacting clients for updated informatio
      • Project manage client orders, working with team members, vendors, and clients to ensure appropriate steps are being followed to meet project delivery dates

        Our Expectations of You:
        • Be professional in appearance, attitude, and actions
        • You must find enjoyment in working with clients and co-workers
        • Please have a desire to help our clients find successful solutions
        • Be enthusiastic about the company, our offerings, and how your role fits in
        • Be approachable, empathetic, and have the ability to build trust with others
        • Show strength and stamina in challenging or high-pressure situations
        • Have a desire for success - both personally and for the company
        • Be curious about the many facets of the business, strive for continuous learning

          About Alphagraphics

          AlphaGraphics is an international brand with nearly 300 locations worldwide that has been servicing businesses for over 50 years. We focus on delivering high quality Marketing, Print, Design, and Signage to help small to mid-sized businesses achieve their goals.

          The employer posting this position, evaluating potential candidates and making all hiring decisions is an independently owned and operated AlphaGraphics, Inc. franchisee. If hired, Franchisee will be your employer, not AlphaGraphics, Inc. or any of its affiliates or any other franchisees.

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Keywords: AlphaGraphics, Round Rock , CSR/CUSTOMER SERVICE REPRESENTATIVE, Sales , Round Rock, Texas

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