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Overnight Guest Services Agent

Company: Kalahari Resorts & Conventions - Round Rock
Location: Round Rock
Posted on: May 8, 2022

Job Description:

Job Title

Overnight Guest Service Associate

Description

At Kalahari Resorts & Conventions, the Overnight Guest Service Agent is often the first point of contact with our guests. Traveling, often times from hours away, you're the first smiling face to greet and orientate them to this amazing destination!

A Day in the Life:


-We promise to deliver products and services beyond expectation
-Being a resource for the many questions a guest will have at our enormous properties!
-Provide genuine care for how the guest's stay is going; and a willingness to address concerns
-Using our computer system to assign rooms, make keys, view and make notes in the guest's folio
-Handing and processing cash and other forms of payment
-Growth opportunities are available
Additional Skill Sets

-Must be proficient in Windows software
-Understanding how a hotel/resort operates is helpful
-Must be able to convey information and ideas clearly
-Must be able to work well in high pressure situations and maintain composure
---**

Kalahari Resorts & Conventions

Who We Are

As a growing all-under-one-roof premium destination resort brand that focuses on being the industry leader in play, stay, eat and meet; everything we say and do at Kalahari Resorts & Conventions stems from our love of family and our goal of creating an oasis for spending time with those you care about most. Being family-owned, there is a conscious thought in developing multigenerational adventures that are unique.

Company Mission

We promise to deliver products and services beyond expectations.

Recruiting Vision

We understand recruiting as a mission, with the individual as the most important element in the process. In mirroring the spirit of the brand, we promise authenticity, curiosity, honesty, timeliness, and follow-through. Whether a current opening exists or not, relationship building is critical to the success of our company.

Team Characteristics

Kalahari Resorts & Conventions is a team of enthusiastically-empowered and loyal hospitality experts with the combined passion of flawlessly executing the creation of family time and world class conventions. Many of our associates have been given the tools to be a success and have built careers. Sixty-one percent of our leadership team has been promoted into their roles. As an employer-of-choice, we've held on to A-players that seek responsibility and want to learn.

Benefits:

--- Flexible Schedule --- Growth & Promotion Opportunities

--- Competitive Pay --- Insurance & 401k Plan with Match

--- Fun Work Environment

--- Associate Perks & Discounts --- Year-Round Employment

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the Associate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Kalahari Resorts is an Equal Opportunity Employer.

Keywords: Kalahari Resorts & Conventions - Round Rock, Round Rock , Overnight Guest Services Agent, Sales , Round Rock, Texas

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