Customer Service Representative

Company: Sun Auto Tire and Service
Location: Round Rock
Posted on: March 19, 2023

Job Description:

Sun Auto Tire & Servicesoperates multiple locations in the Central Texas area and is expanding! We offer complete quality automotive repair and preventative maintenance. Our ASE certified technicians will be happy to help you on a wide range of services including alignments, brake repair, oil changes, batteries, shocks and struts, belts and hoses, and air conditioning.COMPENSATION: COMPETITIVE PAY DEPENDING ON EXPERIENCETheCustomer ServiceRepresentativeis responsible for helping customers with questions or concerns regardingSun Auto Tire & Servicesproducts and services by following the company's store standards and expectations. Their duties include communicating with customers in-person, over the phone or via email, filling gout forms after each interaction to determine frequent customer feedback or questions.Essential Roles and Responsibilities:Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Company's standardized customer service techniques.Listen to and thoroughly document customer's concerns.Giving detailed explanations of services or productsFollow proper procedures when cashing out a customer's ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.Track all new returns, core returns and warranty parts for individual customersOther duties as assignedQualifications:Prior experience as a Customer Service RepresentativeProfessional appearance and proven ability to work in a process driven environmentReliable TransportationAbility to work a minimum of five days, including weekendsBenefits:Competitive Bi-Weekly PayTuition Reimbursement, up to $3,000 annuallyPaid Vacation and Sick Time6 Paid HolidaysMedical, Dental and Vision Insurance (Effective 1stof the Month after Hire)Life Insurance (Company paid)401(k) Retirement Savings Plan with Company MatchDiscounted Services on Personal and Immediate Family VehiclesOpportunity for Advancement!!!Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.#bayard

Keywords: Sun Auto Tire and Service, Round Rock , Customer Service Representative, Sales , Round Rock, Texas