Internet Sales Consultant

Company: Penske Automotive Group
Location: Round Rock
Posted on: November 14, 2023

Job Description:

Summary/Objective The BDC Representative is responsible for making inbound and outbound calls and communicating with prospects and customers via text, email, or social media as assigned. Essential Functions

• Training is 3-4 weeks long
• Training includes shadowing, mock calls, legal training, how to use computer systems, and how to schedule sales appointments
• Completes inbound and outbound calls based with a focus on lead generation activities for new assigned departments.
• Makes daily call quota
• Respond to inbound internet inquiries by phone, text message, and email
• Schedules, confirms, and reschedules sales appointments as necessary
• Obtain and record basic demographic information about each customer, using dealership sales control system
• Assists with answering customer inquiries and problems by routing customer to the contact and or department
• Conducts telephone and in-person transactions courteously and promptly
• Understands the terminology of the automobile business and keep abreast of technological changes
• Understands the manufacturer requirements and policies for assigned brands
• Follows all attendance and punctuality standards and adheres to timekeeping standards; Employees are required to record the beginning and end times of any shift, break, or departure from work for personal reasons
• Follows the Company Code of Business Ethics and Conduct
• Understands and follows all work rules and procedures and follows lawful directions from Supervisors
• Upholds the company's non-disclosure and confidentiality policies and agreements
• Maintains a professional appearance in accordance with company policy
• Attends pertinent training and stays current with the sales department concerns and sales techniques
• Attends company meetings as required Other duties as assigned Requirements Safety Sensitive Position No Dealership Name _____________________
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Keywords: Penske Automotive Group, Round Rock , Internet Sales Consultant, Sales , Round Rock, Texas